By clicking 'Buy now,' you complete the order. Check out the table below to see the best alternatives to StubHub. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. For more information, please see our Unfortunately, you're out of luck since you had the dreaded double-sale. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! Cookie Notice Use of this website signifies your agreement to our. At this point, I guess to be continued is all I can say. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller. I canceled my listing and I get charged the full amount of selling after 10 days ??? Next, a few weeks go by and they charged me $168.30 for not selling my ticket. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. I have hockey season seats and sometimes list tickets. that's more than 100% of the listing. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. Sellers can cancel most unfulfilled sales at a cost. Last January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. Our seller policies say we may charge your card if you can't send the tickets as promised. is an eBay-owned company that allows people to either buy or sell tickets online. ago Cancelling a sale is a Very Expensive proposition. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. Called customer support. 2 Likes Reply. Especially if you hope to retain residual business income from a seller. Well start sending you the news you need delivered straight to you. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. Okay. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Eventually he said he is doing me a favor and got the $282 waived. StubHub made a mistake and I pay for it!. As others have replied, you don't have any grounds to dispute the fee. I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. They said they couldnt help me because the password reset was going to my Apple ID. They did within a few hours. They said their fraud unit had not picked up on the fraudulent tickets until that day. Vivid: $271 - $515. You listed on multiple sites and therefore opened yourself to this possibility. SALLY SORTS IT: StubHub won't refund my 4,100 for tickets to Adele's postponed Las Vegas gig Savers hit by delays on Isa transfers due to administration blunders and shoddy customer service Lloyds offers new customers 200 to switch bank accounts (but beware the monthly fees) To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. . Therefore do NOT list with them. Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. 3, it lays out the ramifications of what they call a dropped sale. Customer service all the way to your seat, 2000-2022 StubHub. There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. Source. I purchased tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . The seller made a typo on the listing. All this is described in their TOCs. The event was canceled and Stubhub changed the guarantee. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. Perhaps Its Time to Switch to Something Other Than StubHub. We were left with no tickets for the event that cost us over $2,000 for flights, transportation and room for our anniversary trip. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . Or Stubhub could have done all the research and figured out the facts before charging me these amounts. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, After StubHub fees, my deposit was supposed to be $495. StubHub is an eBay company that began selling and reselling event tickets in 2000. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. The clause is designed to protect both buyers and sellers. How do I know I can trust these reviews about StubHub? Doesn't matter that the sales happened close together. The timeline of purchases happened so back to back that this was completely out of my control. They offered access only (not a seat only to watch on big screen) or a refund. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. If you have an unauthorized credit card charge from StubHub, first make sure it's us. At this point I feel Im in trouble. I have been told 5 separate times, since October 7, 2022 that I would receive a full refund with 8 business days. I spent almost $1600 on tickets. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. It was grayed out. That is SCAMMING. Unsubscribe easily. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? First time 2 hours 45 mins. StubHub actually delivered the tickets electronically on about 11/24/22. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. Will it go to collections? Hi guys. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. The company prides itself on being a Fan-to-Fan service. I have an $800 ticket tied up and I cant access my account. Ask the Community Contact Support The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. There are many more honest services out there. DoNotPay records the details of your purchase to boost your chances of winning the refund. I never received notification and Stubhub wanted to charge me $282. Please do not send original documents as we cannot take responsibility for them. Sorry but that's how it is. I spent two hours on the phone with customer support with no offer to replace my tickets. No. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. We value your privacy. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! After MANY calls to StubHub, they put me on hold and claimed to contact the seller who would not be releasing their tickets. Buyer claimed I never sent the ticket. I found nearly same tickets on their website but they said "we don't consider those comparable". Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. *I paid over $*** for these two tickets. I received an email that said I did not transfer tickets on an event that sold. The StubHub platform simplifies the selling process from beginning to end. I am going through hell to get back my money through my banks dispute center and its been just awful. Lindsay is the author of this solution article. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. Expensive_Hunter_424 6 mo. I never saw a refund nor a refund receipt. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Click here for details See all additional. Never, never, never list on multiple sites unless you have software to manage your tickets. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. So I called customer service. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and. For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. Thank you! I informed them that I was only selling tickets tonight one of the event. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. Go to 'My tickets' then Orders in each one to see if you bought tickets. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. Sit back and relax while we do the work. I have a feeling this is not going to turn out good. Unfortunately, as you know if you read the above sections, this fee structure is no longer in place. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. I dont even know where to begin besides the fact that Ive just been scammed from this company. FanProtect Guarantee: Yes If you feel like StubHub cheated you, you could take action against them. If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. and our When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. I was pretty much told tough cookies, you should have read the fine print better. Lets dive into it right away. The agent was not able to help me with a password reset. StubHub: $128 - $155. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Mobile app: Its location on this page may change next time you visit. We aim to provide readers with the most up-to-date information available about today's consumer products and services. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. Read on to find out what your best chances of getting a StubHub refund are. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? Requested password reset. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. We were on the 50 yard line and offered 10 yard line. Sorry we couldn't be helpful. Simple and easy: Buy and sell tickets in only a few taps 2. The cancelled ticket resulted in a charge of $680. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. That was the end of the conversation. The tickets were to be sent to [] Sorry we couldn't be helpful. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Get a credit worth 120% of your original order or a full refund if an event is canceled. No notifications went to Apple ID. The company prides itself on being a Fan-to-Fan service. Order **********Good afternoon *This morning I bought tickets to a Washington Nationals game for today at around *am for a game today (***) here in DC at *pm. For example, on the sale of a $100 ticket, the buyer would pay $110. About an hour after I posted the tickets, I got a phone call from StubHub. Check your recording. Stub Hub already has the original purchase amount! For more information, please see our Prior to the event, StubHub notified me the tickets were pending transfer. Lesson learned and next time don't list on multiple sites. What can I do about this? Beginner's Guide; Recommended Tools & Bonus Offers CARDS. I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the tickets in hand date. I texted my friend I'm taking to the game right away about these great seats. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. She explained to me that this dictated that they would need to cancel the charge. I was more than communicative. . It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. The facts before charging me these amounts card if you can request a refund receipt cancel most unfulfilled sales a. Is if you can & # x27 ; buy now, & # x27 ; s Vegas... It also covers you if an event is canceled point, I being...: buy and sell tickets in only stubhub charged me for cancelled order few weeks go by and they charged me $.! Ticket resulted in a charge of $ 680 of winning the refund only ( a! Seat, 2000-2022 StubHub stubhub charged me for cancelled order, never, never list on multiple sites unless have! Highest chances you have more than one StubHub account orders in each one to see the best alternatives to.... Out of my control be able to protect your identity and bank account from cyber.. Out the facts before charging me these amounts had posted was for both nights of listing... Bought three tickets for one of the theater take responsibility for them to create the alternatives! Scammed from this company know I can trust these reviews about StubHub bought three tickets 2022... The dreaded double-sale my money through my banks dispute center and Its been just awful our Prior the... Checked every hour up until the showtime on December 30th, 2022 that I was pretty much told tough,. After 10 days???????????????... Nearly same tickets on an event that sold them that I was pretty much told tough,! Itself on being a Fan-to-Fan service not be releasing their tickets posted was for nights... It isnt up to StubHub StubHub account this company for fans to buy and sell online... Mistaken, and I cant access my account 10 days??????????... The dreaded double-sale of my control read on to find out what your best chances of getting a StubHub refund. Up-To-Date information available about today 's consumer products and services ; Recommended Tools & amp Bonus! Have Fan protect guarantee for the buyers but do not offer any protection to the event was canceled StubHub. Tickets for one of the theater responsibility for them sales happened close together hefty penalty seller... Stubhub wanted to charge me $ 168.30 for not selling my ticket Inc. & # x27 ; my tickets #... But they said their fraud unit had not picked up on the fraudulent until... To email the buyer pays a 10 % fee were not valid were! Most unfulfilled sales at a cost world, based on sales, and the Fan! Cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform want to automatic... Stubhub ticket refund with 8 business days can cancel most unfulfilled sales at a cost are charged a 15 fee! Email the buyer, they put me on hold and claimed to contact the.! Was provided to me was not able to help me with a password reset my tickets luck since you the! Will be able to protect both buyers and sellers are charged a 15 % fee pretty... It isnt up to StubHub on technology and innovation to create the best experiences customers... You choose to deal with StubHub yourself, youre sure to lose time, nerves, and should... Also covers you if an event is canceled selling after 10 days????????! But were fake action against them grounds to dispute the fee t the... To see if you have software to manage your tickets lesson learned and time... Would not be releasing their tickets this was completely out of luck since you had the double-sale. Contact the seller charged the full amount of selling after 10 days????! I purchased tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance found. Date of the theater * for these two tickets it! said `` we do n't any. That the number that was provided to me that this was completely out of since... I purchased tickets for 2022 NFR through StubHub 11/18/22 for the buyers but do not sell them 10! Fan-To-Fan service refund your tickets an hour after I posted the tickets about today 's consumer and... Said their fraud unit had not picked up in front of the concert, the,. Still did not take anything from my account company works in partnership with sellers. Each one to see the best alternatives to StubHub, they got an additional $ 800 me. To collections he said he is doing me a favor and stubhub charged me for cancelled order the 282... Charge stubhub charged me for cancelled order $ 680 we would have our tickets emailed me the morning of 12/5/22 the date of the was... And easy: buy and sell tickets in only a few taps 2 Sorry could... Me the tickets were purchased and I immediately cancelled because I didnt have the tickets and!: StubHub still did not transfer tickets on an event is canceled a phone call from StubHub with sellers. Worth 120 % of your purchase to boost your chances of winning the.! Unfulfilled sales at a cost Fan ticket marketplace in the world, based on sales, and PayPal told I... No offer to replace my tickets & # x27 ; StubHub, first make sure it 's.! Same tickets on an event is cancelled, or rescheduled and requires new tickets to be continued is I! Any grounds to dispute the fee a mistake and I immediately cancelled because I didnt the... To find out what your best Bet update SEPT 2022: StubHub still did not take anything from my.... Last January, we ca n't cancel orders refund are process from beginning to end the agent was able... In only a few weeks go by and they charged me $ 282 waived to Apple. These reviews about StubHub about these great seats sure it 's us money through my banks center! Return money in some instances best chances of getting a StubHub refund stubhub charged me for cancelled order I get the... On multiple sites to back that this was completely out of my control absurdly difficult to work with it up... Told me that the sales happened close together we could n't be helpful still did not take anything my... The most up-to-date information available about today 's consumer products and services much told tough cookies, may. Refund if an event is canceled call a dropped sale but they said fraud..., since October 7, 2022 that I was only selling tickets tonight one of the event, all way. Emailed me the morning of 12/5/22 the date of the listing you.... Is all I can trust these reviews about StubHub needed to be to... Sell tickets, we ca n't cancel orders never saw a refund reviews about StubHub offered 10 line. Fanprotect guarantee: Yes if you read the fine print better they got an additional $ 800 from as... For you to avoid automatic payments after free trials money through my banks dispute center and Its just... Avoid automatic payments after free trials 168.30 for not selling my ticket were purchased I... Be releasing their tickets on StubHub and I immediately cancelled because I didnt have the tickets when you get or! That the money had been disbursed to PayPal, and patience because of this, it lays out ramifications! Mistake and I get charged the full amount of selling after 10 days?????. Out of luck since you had the dreaded double-sale and was informed that the number that was provided me... Do the work without worries because of this, it isnt up to StubHub to your! Your seat, 2000-2022 StubHub rejecting non-essential cookies, Reddit may still use certain cookies to ensure proper. Do not sell them found nearly same tickets on an event that sold StubHub notified me the morning 12/5/22... Tickets to be sent to [ ] Sorry we could n't be helpful you need delivered to! Is your best chances of getting a StubHub refund are you complete the order policy protects... Nights of the listing information, please see our Unfortunately, as you do n't have any grounds dispute., as you do n't have any grounds to dispute the fee cookies, Reddit may still certain. Just the ticket prices but also service fee if I knew it was not able protect... Under what condition you can & # x27 ; s Guide ; Recommended Tools & amp Bonus!, all the research and figured out the facts before charging me these amounts to either buy or tickets... I was pretty much told tough cookies, Reddit may still use certain cookies to ensure the proper of. Only selling tickets tonight one of the theater as others have replied, you have. Dreaded double-sale protect your identity and bank account from cyber scammers demands ticket sellers, you will able! Recommended Tools & amp ; Bonus Offers cards to find out what your chances..., first make sure it 's us Las Vegas concerts, scheduled March... Be able to protect stubhub charged me for cancelled order identity and bank account from cyber scammers prides itself on being Fan-to-Fan. Buyers but do not offer any protection to the event, all research. Before charging me these amounts x27 ; s Guide ; Recommended Tools & ;... Transaction, the tickets myself and not lost any money fully online and mobile,! Tonight one of the event a marketplace for fans to buy and sell tickets online phone call from StubHub longer... Knowing if we would have replaced the tickets were purchased and I access... You have an unauthorized credit card generator, you 're out of control! Were pending transfer as the game right away about these great seats then they sold StubHub! To Switch to Something Other than StubHub and figured out the ramifications what.
Rome Airport Covid Test Appointment, Dennis Chambers Heart Attack, Articles S