Carpet must stay in the original location and not be moved or tampered with and should be used only according to our recommendations. Get the best price and save money now. When social distancing rules do not apply, goods will be delivered to a downstairs room of choice. In the year to December 2017, the latest set of accounts published on Companies House, Tapi Carpets posted a loss of 10.9 million, despite making sales of 56.9 million. The appearance of your flooring may deteriorate or vary depending upon your usage, demands and aftercare. We always aim to provide flooring you can enjoy for many years to come and well do anything we can to ensure your flooring continues to bring you Tapiness. For further information please consult our floor care guide. All sizes are approximate and within a tolerance of plus or minus 1.25% in accordance with British Standard BS3655. Book a convenient appointment online. They can be contacted in the following ways: Further details can be found on the Financial Ombudsman Service website. Underlay also has a tog rating, so this could be a combination of a high tog carpet and a low tog underlay, or vice versa. *Restrictions apply. When estimating appropriate floor coverage for your installation approximately 5% (rounded up to the nearest box) will need to be added to your order to allow for colour matching between boxes and wastage during fitting. These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the England courts. Registered Office: 1a Spur Road, Orpington, Kent, BR6 0PH. Approx. Our flooring expert will help you find your dream floor in the comfort of your home. I look forward to the supply, and fitting, of my chosen carpet, in the fullness of time, to the same high standards. Carpet roll stock is only available in selected Tapi stores. If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable. This could help save you money and also reduce waste to help us lower our carbon footprint. Assistant Manager. Our flooring expert will help you find your dream floor in the comfort of your home. If we are arranging the installation of your flooring, our home consultant, estimator or the fitting partner may advise that some remedial work is needed such as smoothing compound or ply boarding before your new floor can be fitted. Thats why we pledge to beat any totally fitted/on the floor bespoke carpet quote from another multiple retailer. Your rights: it is our responsibility to supply you with goods and services which meet your consumer rights. Our home consultant or estimator will not be able to ascertain if your subfloor requires extra preparatory work if your existing flooring is in situ at the time of the inspection. Colours vary from batch to batch and exact matching between separate pieces (especially from multi-width rolls) cannot be guaranteed. Welcome to our General Terms and Conditions of Tapi Carpets. Available 7-days a week. Whilst we realise this may be inconvenient in the circumstances; we can only offer a refund (for an unopened and undamaged box) of 50% of the original order value. Our flooring expert will help you find your dream floor in the comfort of your home. Do you agree with Tapi Carpets & Floors's TrustScore? This can be found in our Tapi Care Guide. Orpington If you would like us to deliver and fit your flooring, you'll need to purchase our Delivery & Care Package for 39, and the delivery costs are included within this. Our in-store samples show only a small part of the overall design as this will have been taken from a larger piece. Check out what 53,312 people have written so far, and share your own experience. - Removing any offcuts leftover from the installation. Approx. Available 6-days a week, 9am-5pm. Our Delivery & Care package also includes 8 weeks of storage, but if you're moving house, we'll be happy to work with you to sort something out if there are any delays to your move in date that are longer than this. Tapi stocks eight different carpet underlays, starting at 6.99 per square metre. All sizes are approximate and within a tolerance of plus or minus 1.25% in accordance with British Standard BS3655. Ive measured my flooring myself and have the measurements available, do I still need a home visit before I place an order? Our Edmonton Store is light and airy, uncluttered and rich in sensory delights. Our return policy template can help make it easy to generate a professional, ready-to-use refund or return policy. Available 7-days a week. BR6 0PH Many retailers, including Tapi, rename the collections we sell, so if youre able to provide us the with the manufacturer product names or a sample, this will really help us to check if we have the exact same carpet, underlay and accessories within our collections. Staff were really helpful. Smart ways to shop with Tapi. This will help us prevent delays and costs for aborted deliveries. No, 5m is the widest carpet we have available. 40 minutes. We know that changing your flooring can seem like a hassle not any more! All manufacturers wear guarantees do not relate to the appearance of the product but are specifically in relation to being threadbare. Rest assured, we put your safety first. If you require the installation of your vinyl flooring below non-integrated appliances, please ensure these are removed from the room prior to the fitters arrival. Our flooring experts will be able to talk you through the costs of fitting a new carpet when you visit us in-store or book a home visit, but there's also a handy flooring cost calculator on all of our carpet product pages to give you an estimate of how much your floor will cost (excluding fitting). Weve outlined lots of useful advice you can take advantage of in order to care for your carpet. We keep our prices low by being transparent and not building costs into the overall price of your carpet of flooring. Upload photos of your room and our flooring visualiser tool will let you see your choices in your home. 40 minutes. Tapi Carpets & Floors has 5 stars! Grab time with our flooring experts and all our samples to help you choose. Delivery times may increase around holidays and peak shipping periods. Approx. 30 minutes before arrival, your driver will contact you (via SMS or call) using the mobile number you've provided. Don't worry, we promise there's someone there! It is the policy of Tapi Carpets & Floors Ltd to change the name of all products to ensure each has a unique name within our product ranges. Job in London - England - UK , BR6 0JU. To make a complaint with Tapi Carpets, you can either fill out a complaints form or alternatively you can email [email protected]. Approx. Tapi Carpets & Floors. Fitters may need to remove doors to facilitate fitting and where necessary, leave them ready for you or your appointed carpenter to carry out the trimming and rehanging at a later date. England Theres also the potential that we no longer supply that particular style of flooring, but we may still be able to source it for you to ensure you can still shop with Tapi. Tapi Carpets & Floors Basildon. The higher a carpet's tog rating, the better it'll be at keeping your room warm, so pick a carpet with a high tog rating if you'll be laying it over draughty wooden floorboards! Own a personal bank account from which a Direct Debit can be taken. Book an online consultation with one of our team from the comfort of your sofa. - Removing a reasonable amount of empty furniture (for larger items, please clarify in store so we can prepare the team) and replacing them afterwards. We're frequently asked how much it costs to carpet a room, and the answer is that it depends on lots of different things: the type of carpet, the size of the room(s), how many rooms, the type of underlay, the location it will be fitted, and which accessories you choose, among many other things. 2.3 (3 Ratings) | Write a review. Door easing, whipping (the process of stitching the edges of the carpet with a yarn edging to prevent these from fraying), waste removal and uplift. Choose one of our wonderful carpets or make matching doormats out of offcuts. Tapi offers interest-free credit on purchases over 500. Send. Easily bleachable in case you get stains and moths won't attack it. We reserve the right to apply a surcharge for a second delivery attempt and will request all costs are settled in advance of any agreed delivery dates. Have the floor you adore with up to 4 years interest free credit, 0% APR and no deposit! Say goodbye to mud and maintenance! All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Tapi Carpets & Floors or otherwise used by Tapi Carpets & Floors as permitted by law In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. We can then efficiently plan the exact amount of carpet or flooring you'll need before you order. Available 6-days a week, 9am-5pm. 100% polypropylene margin-bottom:0;">Cost 59.99 per metre Ideal for heavy use area like a hall way . The fastest growing carpet retailer in the UK. Available 7-days a week, some evenings. If you're a little bit further from a store or you don't fancy leaving the comfort of your own home, then you can order with us during a home visit, via a live video chat, or over the trusty old telephone. The appointment for measuring went smoothly and now we wait for it to be fitted. Deeper pile saxony carpets will require additional vacuuming. All carpets benefit from the use of good quality underlay. 40 minutes. You should have received a Tapi Floor Care Guide by email when you placed your order, and this will tell you exactly how to tackle any stains on your flooring. No-one is answering the phone in Customer Support, what can I do? We'll also let you know via text if we're running late, and send you an email if we tried to deliver and you were out. Approx. Please check that the goods you received are the ones you ordered. Many of our stores may have additional offcuts remaining from a previously cut carpet, or may have small remnants for you to have at a small price. It also includes monitoring fitting standards, arranging a pre-cut service to aid an efficient and speedy at home installation, and on the rare occasion of a complaint being raised regarding the fitting, Tapi will manage the complaint between yourself and the fitting partner. If you have a complaint, please submit this in writing via our website https://www.tapi.co.uk/contact-us where the matter will be investigated. Experience level Qualified accountant. All material contained on Tapi Carpets & Floors is provided without any or warranty of any kind. | Read 50,081-50,089 Reviews out of 50,089 If these are noted at the time of delivery, this should be pointed out to the delivery driver and they should be asked to make a note of this and take pictorial evidence to confirm this. If you are arranging for the installation via your own 3rd party fitting partner, please ensure sufficient time is allowed for both the inspection of the goods to take place as well as any acclimatisation needs, per the manufacturers instructions. Available 7-days a week, some evenings. The fitters will do this on the day of fitting; theyll return these back to the store and we'll dispose of them for you. Credit is subject to application and Status. We retain responsibility for the products and service Tapi supplies and will act as intermediary between you and the deliverer/ installer should any liability arise from delivery and installation where Tapi made the introduction to the fitter. Available 6-days a week, 9am-5pm. Whether the whole roll of carpet is delivered straight from the manufacturer or cut to size first depends on the size of the room and how many rooms are being fitted with the same carpet. Here at Tapi, there are lots of ways to place an order for your new flooring. - Oliver @ Tapi LP Lunika Popat 3 reviews GB Aug. 19, 2022 Invited Available 7-days a week. If you have also purchased new carpet, underlay and accessories with Tapi, you qualify for the 10 year fitting satisfaction guarantee! Terms and conditions apply. Date of experience: 13 January 2023. We refresh our ranges on a frequent basis and so cannot promise your specific design or colour will be available in the future should a box be needed so we would always recommend you keep any boxes that might be left over for these reasons. If you have any concerns that we have not met our legal obligations, please contact us via the contact page on our website. Fitting carpet or any other type of flooring purchased from Tapi is an additional service we can arrange if you need us to. Book a convenient appointment online. Click on a basket to view added products or progress you order. Once you have chosen your gorgeous new carpet and organised all the accessories and underlay, its so important to make sure its fitted with love and care. Doors may need to be trimmed to allow sufficient clearance. The answer is it depends. Available 7-days a week, some evenings. Dont be afraid to write too much and remember to attach any photos that relate to your complaint - it will help us to get a better picture of your concerns so we can assist you further. It also includes monitoring fitting standards, arranging a pre-cut service to aid an efficient and speedy at home installation, and on the rare occasion of a complaint being raised regarding the fitting, Tapi will manage the complaint between yourself and the fitting partner. Whilst you want to insulate your room, you also want the heat to be able to flow up and into the room. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. This method of amending product names is a standard industry practice. from carpet to laminate, we would again suggest a home visit before ordering. If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your credit provider Novuna (previously Hitachi Capital). Our flooring experts can advise you of your options when they measure your floor, as well as suggest the best style of carpets to choose so the join is less noticeable. No sow. A seamless experience so far and friendly, helpful staff. Please confirm you would like to subscribe to our newsletter? Buy TAPI BOOKCASE Bookcase Shelves at B&Q 100s of help & advice articles. Our carrier will make every effort to deliver on the date requested by the customer, however, Tapi cannot be held liable for late delivery if this is caused by circumstances outside of our control. You use the material on Tapi Carpets & Floors at your own discretion. Our carpet fitting service costs 5.30 per m2 - just let us know if you want fitting included in your quote. 45 minutes. Tapi Carpets's top offer: Luxury Hard Wearing Vinyl Flooring from 16.99. Laminate and engineered wood flooring will be affected by moisture; wet mopping will likely damage the flooring beyond repair. Approx. If youre not satisfied with Novunas response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. It may, on the rare occasion, be necessary to involve the services of a specialist contractor. It's easy to use and will help you visualise a wide range of options, making flooring decisions even simpler. Alcoves and door recesses can make a difference to the amount of carpet or flooring you need, so once youve chosen your new flooring, were more than happy to come and measure up accurately. Registered Office: 1a Spur Road, Orpington, Kent, BR6 0PH, Registered No: 09247255 trading as Tapi Carpets is a credit broker for the purpose of introducing credit provided by the lender Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC. Receive the latest offers, promotions and Tapi news delivered straight to your inbox with our exclusive email newsletter. We also do not have sufficient storage space in our back of house areas in our stores. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only. If you do not accept these Terms and Conditions you must immediately stop using the Website. In this instance you qualify for the 10 year fitting guarantee and we will guarantee your satisfaction for 10 years from the date on your invoice. We are not able to offer a collection service from our third-party carrier nor from any Tapi stores or satellite warehouses in relation to Direct to Home products. 90 minutes. Broadly speaking, it should set out: What goods are returnable (or which are not) When you will offer a refund How customers can claim a refund, or make an exchange Your exchange rules How long it takes to receive a refund Some doors, such as fire doors, may not be suitable for modification or need to be carried out by a door easing specialist. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites. Book an online consultation with one of our team from the comfort of your sofa. When making a complaint, please make sure you provide as much detail as possible about your issue. Our pledge is valid for 14 days after your order is confirmed. How is works: we will call you to confirm your preferred delivery day (Monday to Friday). Where carpets are to be fitted in the hall and stairs an additional fee may be made to reflect the additional fitting work involved in these areas. Areas over 12 square metres, unless stated otherwise, should be fully stuck down using a suitable adhesive. If you're happy you can place your order on the spot! Yes! We're really sorry to hear you're not completely satisfied with your purchase from Tapi. Similarly, damage or marks which have appeared following the use of an unsuitable chemical product or improper cleaning method, are not covered by the warranty. Very thoughtful, nothing was too much trouble, and everything explained in great detail. Answer a few questions and we'll recommend the best products for you. Your order confirmation is subject to sufficient stock being available by the manufacturer at the time your order is placed by us. Our quote arrived later that day via an email priced at 1840.98. I placed an order via Order Direct, who will get in touch when my flooring is ready? Authorised and Regulated by the Financial Conduct Authority. Now closed Open Saturday 09:00 - 18:00. 90 day returns policy. This service includes: introduction to a flooring fitting specialist and arranging the installation of your purchase under a separate contractual agreement between you and them. In addition, we provide a complementary vacuum. You agree to indemnify and hold Tapi Carpets & Floors and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Tapi Carpets & Floors arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website. Approx. Just like a superhero's sidekick, underlay provides support for your carpet and helps enhance its performance. Free standard delivery on orders over 75. Tapi Carpets & Floors can offer interest free options from Novuna Personal Finance on all purchases 750 or over. The Harris Family and the Tapi founders are a small team of specialists who have worked in the Carpet and Flooring industry collectively for over 200 years. Searching for your dream carpet? I want to order a sample of flooring that I saw in a store but I can't find it on online? Unemployed & house person (with consent of co-habiting working partner). Goodluck but it doesnt sound like a full refund will be provided. Exact arrival and completion times cannot be guaranteed due to the nature of the work. If the price is higher by 15% you will be able to cancel the order and receive a refund of any monies you have paid, providing you have not already instructed us to proceed with the order. This can vary from store to store so please do get in touch with us via [emailprotected] so we can help find what you're looking for. Cancellation of an order is not normally accepted unless we are in breach of contract, in which case you have the right to cancel. Our 3rd party carrier will endeavour to deliver your goods over the threshold of your property when social distancing rules apply. Share. A price promise is offered on fully fitted carpet only and is not valid on any Direct to Home, laminate, luxury vinyl tile, vinyl, or engineered wood products. Not included within this package is the uplift or disposal of your old flooring although these services can be purchased separately. Job specializations: Accounting. 127 were here. Tapi Carpets. Approx. Approx. All delivery and fitting dates are estimates and are given in good faith. To arrange your refund, simply contact the branch where you placed your order, alternatively you can contact Customer Support via the Submit a Request button and if you supply your order details, they will put you in touch with the right person who can provide further assistance. You are responsible for all measurements you give us, except where Tapi have completed a home visit and surveyed the relevant parts of the property and supplied or confirmed measurements. A carpet tog rating is exactly the same as a tog rating for a duvet - it's how good it is at insulation. Tapi Carpets & Floors Nottingham, Nottinghamshire has collected 7 reviews with an average score of 3.86. Use our roll stock store finder to find the nearest Tapi store to buy roll stock. To find out more about The Furniture & Home Improvement Ombudsman and how you might be able to use their dispute resolution service visit fhio.orgor telephone 0333 241 3209. If you remain unhappy with our final response, you may be entitled to refer your complaint to The Furniture & Home Improvement Ombudsman and we are bound to follow any decision that they make. All vinyl flooring is cut at 10cm intervals with a minimum order length of 1 metre. Support the Store Manager to induct new Tapi colleagues. 750 minimum order value. Salary Competitive. +MORE Get Deal Expires Dec 21, 2022 50% OFF Enjoy up to 50% savings on Flooring Ideas at Tapi We will try to resolve any issues that you have as quickly as possible and if necessary, we will explain how to follow our complaints procedure. Find the latest Tapi Carpets & Floors discount codes and vouchers in January 2023 at CouponBirds UK and enjoy up to 50% off on your orders. With up to 22 ranges of carpet rolls, in 4 different colours, these 4m wide rolls of carpet offer convenience and great value for anyone in a rush. Tapi Carpets & Floors Careers and Employment - Indeed.com Partnering with Tapi is unique. Available 7-days a week. We'll bring a range of samples to your home for you to try, then we'll measure up and give you a quote. Novuna will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks. Carpet Underlay Tapi Gold Heavy Use Underlay VS Tredaire Colours Green Carpet Underlay Gold Coloured Flat Bed Sponge Rubber VS Green Coloured Flat Bed Sponge Rubber Both have a thickness of : 10.30mm (approx) Both have a Tog Rating: 1.47 Tog Both have a Impact Sound Reduction of: 44db Tapi Wonder Underlay VS Tredaire Softwalk Carpet Underlay This does not affect your statutory rights and in the event of the goods being faulty, these will be replaced. Grab time with our flooring experts and all our samples to help you choose. Your access to and use of Tapi Carpets & Floors is subject exclusively to these Terms and Conditions. Some of the products ordered may be fragile in nature and whilst care will be taken to ensure these goods arrive in good condition, this may be completed using a palletised delivery. We believe this enhances the natural look and overall appearance of our floors. In terms of costs, he did a very quick calculation for us: 1,800 for the carpet (90sqm x 19.99) 765 underlay ('Bliss' for rooms, 'Endurance' for stairs) 90 gripper. The best option for a pet-friendly carpet is one with a short pile. Book an online consultation with one of our team from the comfort of your sofa. A lower tog rating will transmit underfloor heating more efficiently. tapi carpets refund policy tapi carpets refund policy on Enero 16, 2021 on Enero 16, 2021 What to do if you can't reach an agreement with Novuna. We weren't made aware of any returns policy when buying the flooring and only received an email receipt a few hours after we left the store. Reply from Tapi Carpets & Floors. If you cant find the flooring youre looking for on our website, please contact usso we can assist you further. We will need to be made aware, at the time of purchase, if any items require more than one person to be moved safely. This order is a legally binding contract even if you have only paid a deposit. - A complimentary tidy-up to ensure you can enjoy your new flooring right away! When estimating the appropriate amount of coverage for your installation approximately 5% (rounded up to the nearest box) should be added to your order to allow for colour matching between boxes and wastage during fitting. Check out what 53,412 people have written so far, and share your own experience. These indentations are normally found close to a wall and should fade away as the carpet becomes acclimatised to the room. If the items are being stored for a period of time, carpet should not be folded but should be rolled, and smooth flooring should be kept flat and will need to be acclimatised in the appropriate room 48 hours prior to fitting. Available 7-days a week, some evenings. Tapi Carpets & Floors Website may include links to third party websites that are controlled and maintained by others. 40 minutes. The fees quoted are for the goods shown on the order only. Inspiration for your home & garden. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Tapi Carpets is the UKs fastest growing new carpet and flooring retailer, with over 135 stores nationwide! We want you to love your FLOR. Throughout this Website you may find links to third party websites. Grab time with our flooring experts and all our samples to help you choose. You must contact them within six months of the date of Novunas final response letter to you. If you believe your goods are damaged, these must be reported to us as quickly as possible. High traffic areas such as in front of chairs, beside the bed and in doorways are relevant examples of where the deterioration of appearance may occur. Widest carpet we have not met our legal obligations, please make sure you provide much! Average score of 3.86 will let you see your choices in your home order only beat. 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