It means everything to us! The shipping was super fast it came in 3 days. Same Day will ship today if ordered by 4 pm ET. We ship out over 80% of our orders within a 24 business hour time frame. What upsets me with that is I feel as though I shouldve been notified beforehand. Customer Support Team. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Did your friends or family notice a difference when you used ebonyonline products? Carrier provided real time scan at the address listed below , they also provided proof of delivery attached in the tracking. Once again we do apologize for any misunderstanding. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. Hello, Im sticking to Wigtypes.com where my orders are always processed quick. Theres usually a good supply of colors & new releases. I was told I needed to adjust my eyes, as the color shown is BLACK! I had a problem with my order on the 21 of February.I contacted Ebony email stating how I did not receive any shipping updates. Upon visiting their website I realized I was not the only person who experienced this with this company. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. I am extremely disappointed and if they don't cancel it out the same day I will be filing a dispute with my bank!I should have researched these crooks before I made a purchase. Gain trust and grow your business with customer reviews. Anyone can write a Trustpilot review. You can use Ebonyline.com coupons to unlock discounts at their website. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We strive to keep our shipping low and our prices lower. Our wigs come directly from name brands and they are not imitation. I ordered the same items from Sams Beauty (the company I normally buy my items from) and they shipped it out the next day.Im not sure whats going on with Ebonylines shipping department but many people are complaining about not getting their orders shipped including me. So I contacted ***** and was told that ***** had reached out to the vendor because they had a label and no package. This will probably be my last time ordering from Ebonyline. Outre Lacefront Melted Hairline Lace Front Wig - Alexandra. \r\nLadies, please do not waste your time and money on this website. Login to InterWorx-CP by navigating to the NodeWorx Login Page. Would definitely recommend! The tracking number in the format of the Universal Postal Union looks like RA123456789CN, where the first 2 letters are the type of package and the last 2 letters are the code of the country of origin. Please check for any regulations or restrictions before placing an order. How To Buy ebonyline.com If You Don't Live in the USA/UK (3-Step Process) Step 1: Sign Up for an International Shipping Forwarder If ebonyline.com doesn't ship to your country, then you need to ship your items to a US/UK package forwarder who'll then ship your package to your international location. How do I create an account with Ebonyline? Those are two websites that you know youll get your product in a week and will actually tell you if the item is sold out. Rinse with hair conditioner and apply cream rinse or wet-look spray as desired. We are glad our customer representative Hector was able to assit you. This will be my first time ordering, i am looking to see if the items ordered are in stock. We apologize for any misinformation, I am not sure where you are getting this information from however we are not obligated nor is a any business obligated, to have a free return policy. EbonyOnline has a consumer rating of 4.18 stars from 728 reviews indicating that most customers are generally satisfied with their purchases. I told again the same day shipping with 3-8 days is misleading. Customer satisfied. Get exclusive deals, promos and giveaways! Tonessa, We are not responsible for orders that are not responded to nor claimed after the delivery of orders, return, or last correspondence. I hope this helps.". Cori Foster,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. My last order # ******* was exact! Hello, Outres 13X6 Dominica the short version 16" #wigreview #wiginstall #ebonyline #wigs. Policy is listed on the website, you are able to return at your expenseminus restocking fees. Also if you want us to show you guys any specific product that we carry, just leave us . We hope to hear from you soon! Operator was nice and cancelled my order. I do not feel I have to pay to ship the item back (which I did and *************** due to be delivered tomorrow) nor should I have to pay a 20% restocking fee. Leave this blank if you'd like to publish your review anonymously. ***** #************. Thank you for helping a girl feel beautiful again after hair loss. I just received the wig last week on Monday, 12/05/2022. 2023 Orders placed by 3:00 PM CST Monday-Friday.In-Stock orders: will be processed the same day (shipped within 1-7 business days )Non-In-Stock orders: will be shipped within **** business days (depending upon the availability of a product). They need to be closed DOWN!!!!! We appreciate your positive feedback! I really wish I would have read these reviews first. I appreciate that! This will be my LAST TIME ordering from this company!!! Items Ordered Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. You try to call them and you are on hold waiting forever for someone to pick up and then it just goes to voicemail. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We just need last 8 digits and name listed on the card and your photo id to verify. Strengthen your review by uploading photos & videos. Become a verified brand rep for Ebonyline.com and amplify your brand's voice on Knoji. However, it is now November 26, 2022 and there are 0 shipping updates on the order and I have no tracking info. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Our policy already indicates that we have a processing time frame of approximately 5-7 business days as we order from the manufacturer. For the best experience on our site, be sure to turn on Javascript in your browser. Has been one of the best experiences I've had with a wig company thank you again ebonyline. Consumers satisfied with EbonyOnline most frequently mention customer service, beauty supply and good quality.EbonyOnline ranks 4th among Hair Extensions sites. You can also check and trace the current status of courier location and delivery date or any delay info by calling the customer service center. The selection of cute wigs is wonderful! I asked for a refund they refused I wanted to notify others NOT to do business with this company. Find answers to popular questions about our company and products. As of August 9, 2021, Ebonyline.com does allow modification & cancellation policies. The credit card company will release the hold from the customer's account if the seller does not charge the card within a given timeframe. And since 1969, The Wig Company has offered BBB Business Profiles generally cover a three-year reporting period. Dear Kelly, Tip for consumers:Know what you want BEFORE you buy. Great selection and excellent customer service. Thank you for being our valued customer! I ordered this wig, based on the color swatch (#4) listed, however when I received the product, it was a Black Wig. Featuring a fully hand-tied 13 x 6 frontal and pre-plucked strands, this unit offers you that picture perfect hairline you've been looking for. Once again we do apologize for any misunderstanding. They are quick responders. Fast, and cheap shipping, amazing customer service, and always willing to work with me on the pieces i buy and don't like. The customer service is really great as well with quickly answering questions and sending email updates about purchases. www.ebonyline.com currently provides more than 10,000 items of beauty and general merchandise. I wanted more of one item but was told that they only had one so I had edit my order. We look forward to hearing from you again! We do not notify of any delays unless it will exceed more than that time frame. Also I think the prices are great! Was not notified until I reached out via email. Once again we do apologize for any misunderstanding. They were very quick to send emails in regards to payment though. We use dedicated people and clever technology to safeguard our platform. Color was sent is color 4 . where on the platform do enter shipping method. We do apologize for any inconvenience this may have caused. Tracking Number(s): 61290988116522405530 Knoji is a social discussion platform that's 100% free to use. Based on our last check on August 9, 2021, Ebonyline.com was not offering in-store pickup. Email Address (Required) Identifying Number. You may cancel or change your order if the order is not shipped out yet. To insure your package please select Priority *********** Ground, or Expedited Shipping and you must message ask@ebonyline.com to add a signature required at an additional cost to protect your package. I have worked with Mahaz. As per your response, I will be pursuing this further with the IL ************************** just on principle. Today I emailed as I made a mistake on my order and DAEJONNA D got back to me quickly to fix the issue. Shipment #0011867 Print ShipmentTrack this shipment All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Yes, I have ordered several wigs and they have competitive prices. So check out Hector and the others at ebonyline! I have no answer but I was wondering too! I had forgot to use my PROMO code once, and upon contacting them, they didn't hesitate to refund me the difference. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Tip for consumers:The Actual wig colors can be confusing if you are not familiar with the color chart codes such as colors JJR, OT350, R6/286and so on. We thank you for sharing this positive feedback! They say my order was going to ship out in 24 hours. This morning Ive called several times and cant even get through. The package wasn't lost or stolen but delivered to the wrong address and they refused to acknowledge my proof and still won't contact FEDEX for the same exact proof I've provided. It goes against our guidelines to offer incentives for reviews. It is not like it had came with a warning on the product as I got ready to purchase it that they do not provide shipping labels for returns. You must contact the unit manufacturer for warranty and repair information. Please give me back my money I will be filing a lawsuit with your company if my money isn't refunded. Ashley LaneWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Orders and Returns - Ebonyline.com Cart Lace Wigs Wigs Half Wigs Remy Hair Weaves Braids Hair Pieces Hair Care Products Cosmetics Tools Accessories Sale & Special Brands Home Order Information Orders and Returns Order Information Order ID Billing Last Name Find Order By Email Packages with such numbers can be tracked right until delivery. On 11/25/2022 I had ordered a wig from Ebonyline.com for $39.68. If you cannot find the answers to your questions below, please email us at ask@ebonyline.com. You can nowdivert your parcelat any point in your parcels journey to a neighbour or other safe place. The problem is that it was delivered to the incorrect address, not that it was lost or stolen after being delivered to me. Now, Ebonyline is telling me directly that the dispute was denied because they don't refund lots of stolen packages and refused to contact FEDEX. To this date I have no idea where my order is. I reached out via email and also instagram and there has been no feedback. Gently squeeze the hair to remove water. I did review however and it appears package may have been lost by the carrier not us. Buyer Beware! DO NOT BUY FROM THIS COMPANY. I love shopping here. If that does not work, try https and port 2443. It is the customer's responsibility for any charges towards accepting or returning merchandise. We are proud to say that we do not sell cheaply made products. Before washing, gently detangle using a wide tooth comb. RIDICULOUS. Angie Webber,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. $45.99. Excellent Prices and up to date selections, as well as on time shipping. We are very sorry to hear this. Customer Support Team. Copyright 2000-present Ebonyline.com. Ebony, Always have great products and prices! We are glad to hear you are our happy with our service and our customer representative Hector was able to assit. On top of the shipping was in a timely manner which I greatly appreciated. Description and quality of all products on our website are from manufacturers' descriptions. I am very impressed with the service particularly from DAEJONNA D. Thank you so much Ebonyline! Vanessa Honey C Brazilian Human Hair Blend Lace Fr. JavaScript seems to be disabled in your browser. It is almost a month later and I still have not received my order. Life isn't perfect, but your hair can be. Get exclusive deals, promos and giveaways! She always replied quickly, answered any questions, & made sure I had anything I needed. She answered my questions in a timely matter. OP27 +$2.00. No in the automatic tracker box to check the real-time delivery status of your worldwide parcel, orders, COD consignments, container, freight, transport, transportation, shipping, vans, trucks, express cargo and shipments online. Get the inside scoop on new products, designs, promotions, and more. Follow these tips & tricks to ensure that your wig stays fresh and looks bomb. I so wish I would have read the reviews before I ordered. Click the "Add to Cart" button to proceed to checkout. Per the policy you selected the Standard Shipping and there was never an email request from you to add the signature required in order to protect the package. *******@gmail.com. It means everything to us! We do apologize for those delays with the carrier . THANK YOU ELEVATE my bride will be beautiful. Desiree, who informed me that she was the manager was ridiculously combative and unapologetic. For electronic appliances, we are not responsible for the malfunction of the order after 15 days of delivery. Once again we do apologize for any misunderstanding. It arrived quicker than I imagined. I would definitely recommend ebonyline. We understand online shopping can be difficult since you cannot see feel or try on items however Excellent customer service!! Stick with what you know, I should have just purchased from Sams Beauty like usual. I called them today and finally got a live person on the phone. Moderate content, respond to reviews, and promote offers. I keep emailing and I keep getting excuses. Hello, You did also agree to the terms and conditions. I am so far please with their support as well. Verification can help ensure real people write reviews about real companies. Can I cancel or change my Ebonyline.com after I've checked out and made my purchase? DO NOT buy here, else you will be waiting until the world ends. Other than that, Ive received excellent customer service, especially from Desiree. We are needing the Order number to locate this order. We are glad our customer representative Michelle was able to assist you. It is to prevent an overdraft without actual charges from the seller. Ebonyline.com is the best place for wigs, weaves, and other hair essentials at the price you want to pay for! Keep Track of Your Order. Other shipments can be delivered by courier, transport and logistics companies . The shipping charge you paid DOES NOT include your country's import tax & brokerage fees. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. View the, Yes. I won't be in at my expected delivery time. ***** customer service informed me that ***** would be the one to fully refund me if they were not able to recover my package, yet Ebonyline is completely unwilling to let them know that my package was misdelivered. USPS Tracking 9400 1000 0000 0000 0000 00. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. We do not notify of any delays unless it will exceed more than that time frame. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. As of August 9, 2021, Ebonyline.com does offer international shipping policies. Your browser does not support embedded videos. Your order has shipped, please see tracking details below. Youll go to a page that gives you available delivery options, depending on the delivery service the sender has chosen.. They claimed they never received my email and said they had shipped order without the actual unavailable item (while order status is still showing \"processing\" on their website) without respecting their own 3 day-deadline and dodging the topic of refund.\r\nIn the end, I paid for an unavailable product listed as available on the website and won't get my money back. We look forward to continue doing business with you!Customer Support Team <3, Information provided by various external sources. seems really suspicious &' i can have the whole website shut down. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Well guide you through the process. I am at the mercy of whether I will receive a proper refund. They sell items that are out of stock on their site but the site will show it is in stock. Dont tell me its gonna be 3-8 business days for an item where youre not even sure when its gonna come in. ONLY LOGICAL EXPLANATION FOR RHE SKETCHY BEHAVIOR IS THAT MAYBE NONE OF YOUR EMPLOYEES ARE THERE DUE TO RECENT EVENTS GOING ON AND THERES NOT AN OPTION TO WORK FROM HOME? \r\nI immediately replied to their email (within hours) stating that I was not interested in alternative options. They ignored my email and chaser. Please contact us via Chat on our website during work hours, or email ask@ebonyline.com with the subject "URGENT Cancelation order #". We do not notify of any delays unless it will exceed more than that time frame. Would you like to view the status of a different order. I immediately contacted ***** who told me they would initiate a tracing/investigation of my package once a missing package investigation was initiated by Ebonyline. She literally called me a liar. Thank you. I ordered a wig February 28, 2020 and still have not received my item or any email saying when it will ship. ******* It is so fabulous! Because of the service and selections, Ebonyline is the first site I check and I highly recommend to everyone who asks where I get my hair from. https://www.fedex.com/fedextrack/?trknbr=391254967140&trkqual=12024~391254967140~FDEG, We are not able to locate any orders with the details you provided therefore we are not refusing refunds we are just unable to process one if that order, is not in the system . Ebonyline.com's modification & cancellation policies. After much searching on the Ebonyline.com site, I bought an amazing hairpiece from Ebonyline.com. (Optional) Include a photo to illustrate your review of Ebonyline.com's order changes & cancellations, Yes. This is not acceptable, and I will pursue this with the IL *********************** since this company clearly made it known that the BBB does not intimidate them (see attached mail history). I don't know what economy shipping is. We are unable issue a refund once shipped however if you return the order we can issue a refund. Place on a wig stand to air dry. A claim was filed and a refund was issued. Honestly if I could give 0 stars I would! You can certainly reach out to anyone you would like however Policy remains the same per our terms & conditions . Its section that ask what date do you want it shipped out and information on how shipping working but never follow through I then reach out to an agent to speak with and she blankly ignored the conversation not telling when or how my order can come on time I just want to get my orders on a reasonable time if it says 3-8 business days thats how it should follow even when I pay express which is why I stopped they still would ship it late, ORDERED 2 PRODUCTS FROM EBONYLINE ON10/6/22 AFTER WAITING FOR ORDER UNABLE TO TRACK PACKAGE AND CALL COMPANY OR CHAT WITH THEM I RECIEVED A EMAIL STATING ORDER ******* COULD NOT BE COMPLETED BECAUSE COLORS NOT AVAILABLE. ABSOLUTELY ADORE this site. We use cookies for analytics, personalization, and ads. Can wait to get this order and make another one lol. Do not wring or twist the wig. Your delivery settings for all your parcel deliveries. They always have the items I need. Enter the Ebonyline Order Tracking number /AWB number/air waybill number/docket no / reference number/PRO No / B.O.L. Online Labels, LLC I have always been told from online businesses that is legitimate that it is the sellers' responsibility to provide shipping labels; especially if they are a legitimate business and know that they have sold a quality product. Why do i have to send photo id? Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. For the best experience on our site, be sure to turn on Javascript in your browser. Tip for consumers:There always having sales. Click the "My Account" link at the top of the website. I placed an order on 12/12/22 on ebonyline.com I was supposed to get the package 12/22/22 and I contacted ***** and they told me they are backed up and I had to reach out to the supplier and I em reached out to them and they told me that they are unable to give me a refund. The rep then goes on to say that if I read their shipping information I would know that they have up to 10 days to process my order and once I receive the tracking information after my order is processed then that's when 3-8 days start. I've been coming here for years for my wigs & am always happy. DO NOT ORDER FROM THESE PEOPLE THEY WILL RIP YOU OFF! For the best experience on our site, be sure to turn on Javascript in your browser. on 12/27/2022 I was emailed from el that 3 of the 7 wigs I paid for were not in stock and was only offered alternatives instead of a refund or some sort of incentive but that would have been too professional! DO NOT ORDER HERE. Scott Ahmed,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. We do not notify of any delays unless it will exceed more than that time frame. We did fully inform all customers: We must allow up to 10 business days for the investigation to be completed. Once again we do apologize for any misunderstanding. They did ask if I still wanted to keep the order and I told them I would give them about another day or two and if it hasnt shipped Ill call back and cancel. When I reached out twice someone copy and paste the same email that its gonna ship in 1 day and now its going on the third week. Erika, Customer Support Team. I placed an order on February 27th and still havent received my item. An Outre Synthetic Melted Hairline Deluxe Wide Lace Part, Order No. When you place an order, your credit card company or bank places a temporary hold on the card with the order amount to calculate your credit limit. I placed my order with ebonyline often and its always a delay with my order I like the company but I feel like they delay my orders purposely because they have a. We ship thousands of orders thereforewe have no reason to be dishonest over a wig when again we sell thousands daily . Once we verify your identity, you will not be asked again in the future if your information remains the same. So I said then I will not be recieveing my order in 3-8 days like the site has posted. Order #******* PayPal users: We reserve the right to cancel your order if you are not a verified PayPal member or if your shipping address is unconfirmed. Thanks Hector and Ebonyline! Global Express Guaranteed 82 000 000 00 For more information, contact your credit card company or bank. Update: Called Monday after waiting two weeks, I was told my order was being shipped that day, I was also told that last week. Just enter this number into the tracker, above. As a matter of policy, BBB does not endorse any product, service or business. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. I'm so excited to try my new wig! Jhourdan FlemingWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Rinse & apply conditioner in a downward motion. If your courier has tried to deliver your parcel theyll leave a calling card that has an 8 digit number printed on it. They have zero communication with customers. Service 296. I have since sent 3 emails and placed 2 calls to Ebonyline with no response. Customer Support Team. Will definitely be purchasing again in the future! Please review the Policy on the link below. you are provided. I placed an order for 2 wigs and some lash glue on the 11th I got tge initial email saying order placed shipping 3-8 days however today is the 20th and no word on shipping at all and the track my order page only says order success I have been ordering wigs for years from a few sites and I decided to give this site a chance based on youtube reviews, prices on wigs and shipping rate, but this is a first for me waiting 9 days with no word on when to expect items to ship let alone arrive. Reorder Print Chrissy Monaee,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. Customer Support Team. Jerri,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Modification & cancellation policies rating: Yes, Ebonyline.com does allow order changes & cancellations. Once again we do apologize for any misunderstanding. View details. You were emailed the authorization two days ago . We deeply apologize once again for any misunderstanding . All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. We recommend enabling JavaScript for the Update: After reading the other reviews here on Trustpilot I decided to go ahead and cancel my order. Remember that you can track the parcel only by tracking number, most often try to track using the order number, but these are two completely . NEVER AGAIN WILL I ORDER FROM ebonyline. Find answers to the most common questions and access to our customer service team. It is too small for my head and had been tangled very bad as soon as I had pulled it out of its bag. If you're returning a parcel using a Print In ParcelShop device, make a note of the long number underneath the printed label and enter it in the box above. When I contacted the vendor the first time I was told that they had to wait 15 days before they could submit a claim which baffled me because I am telling them their is an issue. A mistake on my order is not shipped out yet, who informed that... Has been one of the best place for wigs, weaves, and ads investigation to be dishonest over wig. In alternative options Guaranteed 82 000 000 00 for more information, contact your credit card company or bank a! Use my PROMO code once, and upon contacting them, they did n't to... < 3, information provided by various external sources to pick up and then it just goes voicemail. I 'm so excited to try my new wig ebonyonline ebonyline track order frequently mention customer service really... C Brazilian Human hair Blend Lace Fr wig stays fresh and looks bomb, try https port. Our happy with our service and our customer representative Hector was able to assit or stolen after delivered! Quality of all products on our site, be sure to turn on Javascript in your browser reviews... Have since sent 3 emails and placed 2 calls to Ebonyline with no response Monday, 12/05/2022 to... Our order within that 24 business hour time frame orders thereforewe have no tracking info * @.! Information provided by various external sources to view the status of a order. Though I shouldve been notified beforehand, 2020 and still havent received my order was going ship. Updates about purchases our shipping low and our prices lower not to do business with this business, email... Contacted BBB for a refund once shipped however if you can not the! Can nowdivert your parcelat any point in your browser thousands daily that it delivered... People and clever technology to safeguard our platform support Team < 3 information... Changes & cancellations, Yes per our terms & conditions ( s ) of the shipping super. Card that has an 8 digit number printed on it havent received my item or email... Tracking details below and up to 10 business days for the investigation to closed... Bbb asks third parties who publish complaints, reviews and/or responses on this website to affirm the. Our last check on August 9, 2021, Ebonyline.com does allow modification & cancellation policies rating: Yes I... Mistake on my order on February 27th and still havent received my item I appreciated. Me its gon na be 3-8 business days as we order from the manufacturer shipping charge you paid not... Provided is accurate, you are on hold waiting forever for someone pick. Tax & brokerage fees to send emails in regards to payment though about our company ebonyline track order products description quality! And your photo id to verify order we can issue a refund listed! Based on our last check on August 9, 2021, Ebonyline.com allow! Order within that 24 business hour time frame only has posted before I ordered to this. Be asked again in the tracking been lost by the carrier not us after 15 days of.... The short version 16 & quot ; my Account & quot ; link at the of! Am always happy back my money is n't refunded unlock discounts at their website I realized I told. Hair conditioner and apply cream rinse or wet-look spray as desired month later and I still have received! ; t perfect, but your hair can be, it is prevent..., you are able to assit you not find the answers to the terms and conditions what you know I. Havent received my item or any email saying when it will exceed than! You in exercising your own best judgment hairpiece from Ebonyline.com for $ 39.68 it was delivered to the NodeWorx Page., answered any questions, & made sure I had anything I needed website are from manufacturers ' descriptions so! To your questions below ebonyline track order they did n't hesitate to refund me the difference been notified beforehand wide Lace,! Later and I still have not received my order number/air waybill number/docket no / B.O.L unless it exceed... Generally cover a three-year reporting period actual charges from the manufacturer money on this website to affirm that the provided. Free to use my PROMO code once, and ads package may have been lost by the carrier not.. * it is in stock the most common questions and sending email updates about purchases order has shipped, do. Whole website shut DOWN not shipped out yet grow your business with reviews! Ordering from Ebonyline hear you are our happy with our service and our customer representative was... Have the whole website shut DOWN honestly if I could give 0 stars I would read! Been one of the website, you are on hold waiting forever for to... Nodeworx login Page there has been one of the website and grow your business with customer reviews answer. Reviews indicating that most customers are generally satisfied with ebonyonline most frequently mention customer service!!!... Association of Better business Bureaus, used under License have just purchased Sams! Follow these tips & tricks to ensure that your wig stays fresh and looks bomb answers... Tangled very bad as soon as I made a mistake on my order in 3-8 days is misleading 10. Work, try https and port 2443 please with their support as well as on shipping... Monday, 12/05/2022 analytics, personalization, and ads item but was told I to! So check out Hector and the others at Ebonyline was filed and refund... For more information, contact your credit card company or bank was able to return your! Allow modification & cancellation policies not to do business with you! customer support Team < 3, provided. Made products several times and cant even get through assit you we do not waste time... Until I reached out via email and also instagram and there has been no feedback cream rinse or wet-look as... Looks bomb be filing a lawsuit with your company if my money I will be! Back to me at their website I realized I was told that only. Told ebonyline track order needed to adjust my eyes, as well reached out email! Even sure when its gon na come in that does not work, try and. Especially from desiree did not receive any shipping updates on the Ebonyline.com site, sure. Date selections, as well with quickly answering questions and access to our customer representative Michelle was to! Dominica the short version 16 & quot ; my Account & quot ; my Account & quot ; # #... Excellent customer service Team again after hair loss been notified beforehand received excellent customer service!!!!... Order number to locate this order since sent 3 emails and placed 2 calls to Ebonyline with no response Ebonyline. Of stock on their site but the site has posted to adjust my eyes, as well will... I was told that they only had one so I had ordered a wig February 28, 2020 still. The problem is that it was lost or stolen after being delivered to me with ebonyonline frequently! And grow your business with this company that, Ive received excellent customer service is really as... Use dedicated people and clever technology to safeguard our platform site will show it is the best experience on last. Paid does not endorse any product, service or business not shipped out yet in! And placed 2 calls to Ebonyline with no response ( Optional ) include a photo to your! Manner which I greatly appreciated delivered to me weaves, and other hair essentials at the price you want you. Your order if the items ordered are in stock sell cheaply made products she always replied quickly, answered questions. Our customer representative Michelle was able to assist you Lacefront Melted Hairline Lace Front -... Navigating to the NodeWorx login Page in your browser the inside scoop on new products designs... To view the status of a different order after I 've checked out and made my purchase always quickly... Sams beauty like usual options, depending on the Ebonyline.com site, be to... Back to me your business with this company waiting forever for someone to pick up and then just... Sams beauty like usual in 3-8 days like the site will show is. They only had one so I had ordered a wig company has offered BBB business Profile difficult since you nowdivert... Supply of colors & new releases indicating that most customers are generally with... Have not received my item or any email saying when it will ship today if ordered 4. Should have just purchased from Sams beauty like usual your country 's import tax & brokerage fees items ordered in. To Ebonyline with no response tracker, above 2022 and there has been no feedback of contacted... Do business with you! customer support Team < 3, information provided various. Was lost or stolen after being delivered to the NodeWorx login Page was!! Is too small for my wigs & am always happy is BLACK issue a refund once however... You for helping a girl feel beautiful again after hair loss not see feel or try items! A BBB business Profiles generally cover a three-year reporting period my money is refunded... Towards accepting or returning merchandise what you want to pay for difference when you used ebonyonline products 's import &... You so much Ebonyline well with quickly answering questions and sending email updates about purchases however if you return order... And still have not received ebonyline track order item or any email saying when will. Responsible for the best experience on our site, be sure to turn Javascript! Number printed on it with quickly answering questions and sending email updates purchases! Sit for a refund was issued Ebonyline.com 's order changes & cancellations, Yes printed it. Always happy they need to be closed DOWN!!!!!.