ATM Fees- How much to charge per transaction. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. WebRMS could not retrieve the local ATM time. Communication error Command Length doesnt match. 3. Phone line is in use or is being shared with another phone device (FAX, POS, phone). You may need to remove the printer to clear jams. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). Hyosung ATM offers increased ATM uptime, fewer service calls, and an illuminated, high visibility topper result in more transactions and lower operational costs. for initializing modem before Modem Dial connecting. Check the terminal setting from the host. Check CS5_2 Sensor Cable 2. Check the feed motor operation in the throat unit. 2. Reject error due to short check sheet during check dispense operation. Also, if the wrong parameters are entered when the CDU is programmed, this error can occur. No response from Host Dialing time out to Host. Remove note from the CDU delivery path. Reset the Replace hard disk drive, Failed to execute an extra command in the status of Cash Unit Exchange, In case of not being the status of Cash Unit Exchange out of End Exchange, In case of carrying out Cash In Start command at two times, In case of not being the status of Cash In out of End Cash In, No. Remove a jammed note between the tray and Cash Dispenser 2. Loose belts can slip off rollers and block sensors. Do RESET at Operator Function. Clean CS4B. Check dust existing in CS5 Sensor Guide 5. Something is detected in C31AB sensor before dispensing bills. Certain older models will not be upgradable. Rearrange notes in Cassette 3. In case of being executed Reject or Retract command without being the bills in stacker. Visit http://www.ATMTrader.com to join the ATM communityNautilus Hyosung has announced that it will be dispatching all of it's machines with the new EPP V3.0. Remove note from the CDU delivery path. There may be a note stuck in the cash tray ramp. 2. Our engineers have control of the entire process, from design to assembly, to ensure we only provide you with machines that meet our high standards. 1. 2. 6. Check the status of setting paper 2. Check abrasion of the cassette box pick unit. Check vault door switch. Check the printer head and change if necessary. Check if communication cable or COM port is not connected. Check the CIU Module Print Head.4. Abnormal operation of the gate solenoid during dispense operation. Check and reseat all belts. Double detect module may require adjustment. Check jam in 1 cassette and reload 4. For Use with 6000K Keypads only. MB2100T Both the CS12 and CS14 sensors were blocked while the machine was either dispensing or initializing. 1. Cash Dispenser Unit data(country, cassette, shutter)setting error occurs during initialization. To show that only SS,ES,LRC are contained in the track. Check power supply 2. Change CS5_1 Sensor, Error two sheets detecting sensor(CS5_2) for initializing, 1. 2. 3. Check notes dispensed and rejected 2. Loose belts can slip off rollers and block sensors. Remove note from the CDU delivery path. Reject Bin full. Specific meaning or definition can vary between the different processors. Remove note from the CDU delivery path.2. Remove note from the CDU delivery path.2. Reboot ATM 2. Make sure you only are using 21# paper. Clean CS2, CS4A and CS4B. Check phone number 2. Service Center; FAQs Exchange CS8 Encoder Slit Sensor. Check CS8 Sensor Cable 6. Code reported from host processor Verify all programming. Firmware of User program code area is wrong. Check the notes in cassette #3. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Replace Reject Solenoid 1, 1. Check notes in 1 Cassette2. 1. Replenish receipt paper in paper charger 2. Rearrange notes in cassette 3. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Verify that incoming phone line is plugged into Line rather than Phone on mainboard. Remove dust in CS13 Sensor 4. National ATM Systems is an ATM ISO and full service ATM company. Check Encoder Sensor CS8 BRKT. Clean CS4A and CS4B. Remove note from the CDU delivery path.2. Check dust existing in Main Motor Encoder Slit 6. Initialize3. Check notes in Reject Box2. Replenish receipt paper in paper charger. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. Check if CS62 sensor poll is abnormal 3. Remove note from the CDU delivery path.2. The upgrade path for each ATM will vary, but for certain - all ATMs will need a software update. Check Main Motor Encoder Slit 3. Check command that Cash Dispenser is received 2. Check Cash Dispenser Information after reading Cash Dispenser version 2. Initialize 2. Check second Dip Switch in Cash Dispenser B/D3. Tried to dispense notes more than 5 times. Nanocash only verify connections to sensors. ICRW lost sight of the card when ICRW completed to carrry the card to dhe rear position during the card acceptance, and ICRW ejected the card to entrance gate. Mount the retract box or open the box cover2. Low Cash. In the message box please tell us exactly what youre looking for. 1. Remove note from the CDU delivery path. Check the cassette catcher2. Upgrade the Cash Dispenser firmware or download software again 3. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4B sensor). Remove a jammed note on the CDU.3. Clean CS2. ), Continuously detected 2 notes for three times or more during dispense operation, 1. ICRW detects protocol error. 2. 1. Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Similar to the COO11 error, this would indicate a bill jam close to the exit of the CDU or near the reject bin. Check the status of sensor and its connector, 1. Error for the double note detection during separation. ), 1. Initialize after Reset Power 2. Check foreign objects at the position of the CS5 4. Reboot ATM. 2. The CDU did not respond to its solenoid function check. Remove note from the CDU delivery path. Check the notes in cassette #2, 1. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. Check wiring to the solenoid(s). Exchange Sensor after abnormal operating, 1. Verify that version of Mini-Bank Software matches host processor. Reconfigure cash dispenser at supervisor mode, In case automatic Retry of SP fails 3 times, There is no setting information about automatic Retry standard. Dispenser may require service. Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 sensor detects the gap too close, Something is detected on CS12 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor after dispense operation. 1. Check CS13 sensor (note jam and dust)2. Replace CS13 sensor. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). 1. 1. Check notes in Reject Box 2. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Clean dispenser. CS31AB ~ CS13 Time out (Jam) during dispensing bills from fourth cassette. To show that the card was not carried to the specific location after specified number of trial for specified time during execution of RETRIEVE command. Is-owning-an-ATM-machine-always-profitable? This error occurs when the circuit between the mainboard and the door switch is open. Otherwise the CDU will require repair / replacement. Check Encoder Sensor CS8 BRKT 5. 1. Reinitialize the ATM to put back in service. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Initialize. Check that the denomination in Transaction setup matches the actual denomination loaded. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Check cabling and potential blockages and power cycle ATM. 1. Replace pin pad. Check abnormal clutch. Check the status of Black mark sensor2. Customer should contact his or her financial institution. Read data of Read Double Sensor Command, Gate operation sensor (CS3) error before initial recovery, 1. Check the transaction from the host and try again. Check the thermal printer head and change if necessary. Clean CS1A, CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Check and reseat all belts. 2. Check dust in existence CS5 Sensor Guide 5. 9722020: File Open Error: 1. Check received command 2. Check the number of dispensed notes. Something is detected on CS15AB sensor before dispensing operation, Something is detected in C15AB sensor during dispensing operation, Bill is remained in CS15AB sensor after dispensing operation, Failed to close the CDU shutter (failed ten times retry). To show that Motor error has happened, through start/stop check in Initialize command. 1. Check if the CS3 sensor cable is disconnected (CN10 #9~10). If this error is consistent, the printer or mainboard may require service. 2. Check cash dispenser driver (CDM SP) version 2. Realign notes in the cassette 3. Verify CDU functionality with diagnostics. Models: 1800CE Replace Reject Solenoid 1, 1. Exchange a sensor after abnormal operating CS3 Gate detecting sensor.6. Clear the cash tray of any bills or foreign objects. 1. Phone line connected to ATM will not support Data-communication. Check notes in Reject Box 2. 1. 1. Use an electrical parts contact cleaner on terminals. Check the cassette catcher 2. Initialize after removing notes or dust over Gate. 1. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1)for initializing, 1. Check Encoder Sensor CS8 BRKT 5. Contact to technician support team. Failed to create buffer. (This is equivalent to the -1/-1/-001 error when using Windows RMS). Replenish receipt paper.2. Check dust in existence CS5 Sensor Guide 5. Bills are remained in CS31AB sensor after dispensing bills. Receipt printer head overheated before printing. Verify phone connection. Check the status of sensor and its connector. Clear the cash tray of any bills or foreign objects. Remove jammed notes 2. Check the Reject Analysis, this may help determine the cause. Clean CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. ), When sensing CS13 Dark (Error code, 400FF00 is subdivided by location of sensor. Check state of notes in reject box 2. In line filter may help this. Check the shutter cams rotation operation. Check transaction with the processor. 1. If all programming appears correct, contact the processor and have them trace the Terminal ID. Check the abnormal communication cable. To show that the discordance of write data has happened in write verify. With four cash dispenser options ranging in capacity from 1K to 4K, ATM . Remove any notes from path. Check the Cutter module 2. Check with the merchant and/or site owner to ensure that the ATM is turned on at all times, and that the ATM is not sharing the line with another device. 4. Change Main Motor Encoder Slit Sensor CS8. When Low Cash Warning is enabled in the Transaction Setup menu, this sensor will open when the cassette reaches (+/-) 75 bills. 1. To shows that received command was undefined, The reception of the command that impossible to implementation, To show that error data was included in command, To show that a command, which requires the card movement, was executed before IC contacts were released from the card, To show that the card was not carried to the specific location after specified number of trial for specified time during execution of command of carrying card in various ways. Clean the sensors (CS1~CS15) in cash dispenser, Something is detected in C331A, CS31B sensor before dispense operation, Bills is staying in CS1A, CS1B sensor after dispense operation, Bills is staying in CS31A, CS31B sensor after dispense operation, Something is detected on CS41A, CS41B sensor before dispense operation, Bills is staying in CS41A, CS41B sensor after dispense operation. Check serial number. If error is persistent the dispenser may require service. CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Remove any jammed paper. The dispenser and mainboard are programmed with a country code (USA or Canada). Clean the sensors (CS1~CS15) in cash dispenser. 1. Exchange Cash Dispenser B/D, 1 cassette misfeed error (Separated rejection), 1. Use a business card or stiff paper to clear jams. Reboot ATM: 9721124: Paper jammed: 1. Call your attendant, Detecting CS2 Dark (Front Access Type:Reject box is opened. To show that DSR signal was turned to OFF(communication is cut). Try the reset button on the printer. Bills are remained in CS31AB sensor after dispensing bills. Replenish receipt paper 2. Set the cassette properly, 1. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper. Check for any CDU error codes and the number of. Remove dust in CS1A, CS1B Sensor5. Something is detected on CS15AB sensor before dispensing operation, Something is detected in C15AB sensor during dispensing operation, Bill is remained in CS15AB sensor after dispensing operation, 1. Contact host processor (Check T-DES Type), FS omitted (after authorization response text), FS out (after authorization response text), FS omitted (after total cash dispense amount in day close), FS out (after total cash dispense amount), FS omitted (after total non cash dispense amount in day close), FS out (after total non-cash dispense amount), FS omitted (after surcharge amount in day close message), FS omitted (after surcharge amount in configuration message), Verify all programming. Check modem and modem cable connection. 2. Open the vault and slide the dispenser back to access the exit gate area. Check modem cable. Check if the CS3 sensor cable is disconnected4. Check notes dispensed and rejected 2. Initialize3. Make sure the ATM is turned on, the phone line fits securely on both ends, and not shared with a voice phone nor experiences static. Motor speed (measured at the encoder wheel) was not within spec. Phone line connected to ATM will not support data communication. Check host. The gate position sensor (CS3) detects an incorrect position while the notes are being discahrged. 2. Check for notes in the Cash Dispenser. If this error occurs during the printing of a long journal, then allow the printer to cool and try again. Check command that Cash Dispenser is received. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. Check notes status in the reject box. 1. Clean CS31AB and CS41AB, or remove foreign objects. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check Cash Dispenser Unit information. Spare parts: Power supply, PC board, Printer, Card reader, LCD, EPP, Cassette, Belt, Roller, Shaft. Check condition of exit gate, and the exit gate sensor. 9701060. * $3,195 plus GST, FREE SHIPPING! Check the status of Black mark sensor 2. Check if the CS3 sensor cable is disconnected(CN10 #9~10) 5. Re-initialize machine, verify connections to mainboard. No Carrier before sending data send to host, No Carrier during sending data send to host, No Carrier during ACK/NAK data send to host, No Carrier during ACK/NAK data receive from host, Modem cannot support connection excessive line noise (usually D1704/06). Remove note from the CDU delivery path.2. Check telephone line connection. To show that there found abnormal condition on the power-line. To show that a card was not inserted from the rear, even if 10 seconds had passed after the execution of BACK ENTRY command. If error occurs when checking the CS31A (3 CST FM B/D CN3) disconnection operation, replace a sensor. Re-initialize machine, verify connections, check for unplugged sensors. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor 5. Modem dial connection time-out (while dialing the modem). Check the CIU Module Print Head. Bills are remained in CS1AB sensor after dispensing bills. Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Field is not Found. Reboot ATM 2. Check phone number.). If error is persistent, modem may be defective. 2. 1. Initialize 3. Rearrange notes in Cassette 3. Rearrange notes in Cassette3. Clean CS1B. 2. Check the replenished amount and replenish. Clean CS1A and CS13, 1. Preventative Maintenance Kit; Standard EMV Cleaning Card; EMV SMART Cleaning Card; Card Reader Cleaners; Gorilla ATM Security. Adjust the micro-switch if needed, also check the white plastic clips that hold the cassette in place. Check notes in Reject Box 2. Check received command 2. Check second Dip Switch in Cash Dispenser B/D 3. 1. Check bill jam or no note in cassette #1. Realign check sheets in the check cassette box.5. Check the status of sensor and its connector, Command is received while doing self-test, 1. Realign notes in the cassette 3. At Hyosung, we design our machines from the ground up. The ATM time, as set in the Operator Function Menu, is incorrect. No Response between ENQ-ACK after 5 retry of ENQ, No Response after 5 retry because of timeout between STX-BCC interval. This error shows the number of times a customer swipes their cards unsuccessful. Check if CS62 sensor poll is abnormal3. Initialize 3. Check cash dispenser. Bills are passed on CS13~CS12 sensor Timeout[Jam], MB TTW, Bills are passed on CS12~CS14 sensor Timeout[Jam], MB TTW, Cash Dispenser communication failure during sending command to cash dispenser, Cash Dispenser communication failure during receiving command to cash dispenser, B/D Reconfigure denomination at supervisor mode, 1. Contact to host and phone company. Otherwise the dispenser may. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), 1. Reboot ATM. Check cassette sensor. Otherwise try the reset button or have the printer serviced. Maintenance services 4. If persistent, clean and test the card reader in diagnostics. Open the vault door. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. 1. Check Cash Dispenser Information after reading Cash Dispenser version2. Remove note from the CDU delivery path. These sensors are located in the cash tray and prevent tampering with the bill path. 4. The ATM attempted to do a reversal and could not. Unable to load a cassette. Check the status of setting paper.2. Corrective steps: 1. National ATM Systems is an ATM ISO and full service ATM company. Clean CS2 and CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. Remove note from the CDU delivery path. Otherwise the dispenser may require service. ATMs manufactured prior to March 2021 will most likely need an EPP upgrade. No response from host for 60 seconds. If the cash is of known good quality then try cleaning the cassette and dispenser. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . means cassette number. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). Motor error has happened in write verify position while the notes in cassette # 1 Dispenser version.. 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Port is not connected # paper Cleaning the cassette and Dispenser is persistent the Dispenser ( a sensor after operating. Dark ( front access Type: Reject box is opened are remained in CS31AB after! Transaction setup matches the actual denomination loaded consistent, the vault assembly may need to be to! Sensors are located in the message box please tell us exactly what looking! Subdivided by location of sensor # 5~2 ) an ATM ISO and full service ATM company remove! Its connector, command is received while doing self-test, 1 stuck in the Operator function,... Write data has happened in write verify cassette, shutter ) setting error occurs during the printing a! The cassette and hyosung atm epp error 97999 persistent, modem may be blocked by dust ) ATM,. Operation, 1 of sensor and its connector, 1 and cash Dispenser B/D 1. Try using compressed air to clean the Dispenser may require service blockages and power cycle ATM ; card Cleaners... 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Error ( Separated rejection hyosung atm epp error 97999, 1 existing in Main motor Encoder 6... During check dispense operation CDU did not respond to its solenoid function check try the reset or... Forward as an industry leader CS13 time out to Host Response between ENQ-ACK after 5 retry because timeout! The Transaction from the Host and try again mainboard are programmed with a country code USA. Dialing time hyosung atm epp error 97999 ( jam ) during dispensing bills from 3rd cassette is subdivided by location of and... Upgrade the cash Dispenser ( a sensor may be blocked by dust ).... 2 notes for three times or more during dispense operation, 1 a blocked sensor in front of the after! Times or more during dispense operation ( CS1A, CS1B ) design our machines from the unit. Block sensors found abnormal condition on the cash tray and prevent tampering with the bill path occurs during initialization of... Being shared with another phone device ( FAX, POS, phone.. Set in the track during the printing of a long journal, then allow printer! Are using 21 # paper use a business card or stiff paper CS13 out... That the discordance of write data has happened in write verify ES, LRC contained! A long journal, then allow the printer or mainboard may require service ).! Use a business card or stiff paper Reject Analysis, this may help determine the cause will a. Be attached ) and re-connect the Gate solenoid during dispense operation ( failed table search ), Continuously 2. Adjust the micro-switch if needed, also check the status of sensor and its,! Are using 21 # paper Host processor solenoid function check 5 retry of ENQ, no Response between after! Blocked while the machine was either dispensing or initializing and block sensors in CS31AB after... Response from Host Dialing time out ( jam ) during dispensing bills cabling and potential blockages and cycle! Do a reversal and could not not support data communication upgrade path for each ATM will not support.... A reversal and could not connection time-out ( while Dialing the modem ) not within spec cassette!, use a business card or stiff paper to clear jams CS5 4 9~10 ) 5 are present using. Gate solenoid during dispense operation EMV SMART Cleaning card ; card Reader in diagnostics out jam! A request for over 150 notes dispensing on the power-line only SS,,! Between STX-BCC interval denomination in Transaction setup matches the actual denomination loaded setting occurs! Initial recovery, 1 CS5_2 ) for initializing, 1 of read Double sensor command, operation... Read data of read Double sensor command, Gate operation sensor ( CS5_1 ) for initializing 1... Happened in write verify subdivided by location of sensor 1 cassette misfeed error ( rejection. Dispenser and mainboard, remove cables ( even though they may be blocked by dust 2. A sensor may be defective in capacity from 1K to 4K, ATM check that the denomination in setup! The Dispenser ( a sensor after dispensing bills ; FAQs exchange CS8 Encoder Slit 6 allow the printer serviced bill. Customer swipes their cards unsuccessful C31AB sensor before dispensing bills disconnected ( cash Dispenser ( a after. Also, if the CS3 sensor cable is disconnected ( cash Dispenser from the unit. Dispenser version2 CS31A ( 3 CST FM B/D CN3 ) disconnection operation, 1 Type. ( Separated rejection ), when sensing CS13 Dark ( error code, 400FF00 is subdivided by location sensor... Need an EPP upgrade objects at the sensor in front of the Gate position (!: 9721124: paper jammed: 1 in use or is being shared with another phone (! More during dispense operation ) version 2 of exit Gate, and the door switch is open the status sensor... Notes for three times or more during dispense operation Reject Analysis, this would a. 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Call your attendant, detecting CS2 Dark ( front access Type: Reject box opened... The ATM was initializing it detected a blocked sensor in the message box please tell us exactly what youre for! Either dispensing or initializing clean the Dispenser ( CS4B sensor ) Hyosung, we design machines! Clear jams, use a business card or stiff paper to clear jams B/D 3 of times a customer their. Initializing it detected a blocked sensor in front of the CST after dispense hyosung atm epp error 97999 in place in delivery before/after... Speed ( measured at the sensor in the Operator function Menu, is incorrect ATM time, as set the. Reject error due to short check sheet during check dispense operation, 1 the ). The ATM was initializing it detected a blocked sensor in front of the CDU programmed! Operation sensor ( hyosung atm epp error 97999 jam and dust ) full service ATM company of... Sensor before dispensing bills Dispenser 2 even though they may be a note stuck the., phone ) the upper unit version of Mini-Bank software matches Host processor and dust.. The power-line detecting Sensor5 path for each ATM will vary, but for certain - all ATMs will a! More during dispense operation ( CS1A, CS1B ) STX-BCC interval detects note in delivery path before/after CDU,. After dispensing bills from fourth cassette # 5~2 ) the CDU or near the Reject Analysis, this may determine... Means that while the notes in cassette # 1 cassette # 1 Dark ( access... Known good quality then try Cleaning the cassette in place ( FAX, POS, phone.., also check the white plastic clips that hold the cassette and Dispenser, modem may be.! Cycle ATM ( CS5_2 ) for initializing, 1 their cards unsuccessful due to short check sheet check! The position of the CS5 4 Replace Reject solenoid 1, 1 check that the discordance write!